It’s that time of year when late night bars, nightclubs and restaurants, having started their Christmas and New Year promotions, think about decorating their venue ready for the festive season.
Many businesses make more profit over Christmas and New Year than they do over the whole of the rest of the year so this is critical to their profit and loss account!
Decorating your venue is a key component to customer satisfaction, generating business and upselling. Yet so many managers will leave this to new and junior members of staff with little or no guidance.
I cannot help with the artistic guidance but I can share some practical health and safety tips to ensure that this experience does not lead you into insurance claims!
As always, the exercise must start with PLANNING. Walk round the venue and sketch out your ideas on paper and ensure that you make good use of the materials you have; this saves you problems later when you find the fixings are in the wrong place or electrical power can only be supplied by using extension leads. I always then take out all my decorations and place them around the venue before I start putting them up. Remember for maximum impact it is best to block all your displays together rather than spread them round sparsely!
Inevitably, it seems, staff will try and put up decorations at height using the nearest available chair or bar stool rather than get out the stepladder and work with a buddy for safety. As a manager, cover yourself legally by reminding all staff that they must take care when working at heights; insist that they work in pairs and use a stepladder. Tell them that if it is too difficult to fix a display at height do not do it because not only will it be unsafe now but it has to be taken down next January when it will be just as difficult or unsafe!
Tell them not to fix decorations near naked lights or other sources of heat, over air intakes or ventilation and air con grilles or over Emergency Exits which must remain clear at all times. In particular, no emergency signage should be obscured.
From an operator’s viewpoint, walk round to see their handiwork when completed. Ensure that the decorations do not obscure your promotional signage or product displays. Also, I have found over-enthusiastic staff plaster the back bar with displays which causes problems when serving on busy nights so check practical issues.
They are also keen to use extension leads for lights which are okay by themselves but check that the leads are not wound up so they can overheat. I always use external lighting kits even indoors as my gut feeling, rather than scientific fact, is that they are safer in an environment which can get very dusty and, maybe, wet sometimes. Make sure that trailing leads are secure and taped down if necessary to avoid trip hazards. Make sure that all lighting decorations and disconnected from the mains at closing time.
Come January, make sure that staff take down decorations in a safe manner and store them in their boxes in a dry store. A lot of money is wasted by businesses every year when careful storage will render the decorations good for many years service!
In the meantime, have a busy and profitable Christmas and New Year. For my part, I have planned a tremendously busy period of Christmas and New Year parties with a vibrant programme of live music in my venue so am taking a couple of weeks off before kick starting my intense promotional programme!
Many businesses make more profit over Christmas and New Year than they do over the whole of the rest of the year so this is critical to their profit and loss account!
Decorating your venue is a key component to customer satisfaction, generating business and upselling. Yet so many managers will leave this to new and junior members of staff with little or no guidance.
I cannot help with the artistic guidance but I can share some practical health and safety tips to ensure that this experience does not lead you into insurance claims!
As always, the exercise must start with PLANNING. Walk round the venue and sketch out your ideas on paper and ensure that you make good use of the materials you have; this saves you problems later when you find the fixings are in the wrong place or electrical power can only be supplied by using extension leads. I always then take out all my decorations and place them around the venue before I start putting them up. Remember for maximum impact it is best to block all your displays together rather than spread them round sparsely!
Inevitably, it seems, staff will try and put up decorations at height using the nearest available chair or bar stool rather than get out the stepladder and work with a buddy for safety. As a manager, cover yourself legally by reminding all staff that they must take care when working at heights; insist that they work in pairs and use a stepladder. Tell them that if it is too difficult to fix a display at height do not do it because not only will it be unsafe now but it has to be taken down next January when it will be just as difficult or unsafe!
Tell them not to fix decorations near naked lights or other sources of heat, over air intakes or ventilation and air con grilles or over Emergency Exits which must remain clear at all times. In particular, no emergency signage should be obscured.
From an operator’s viewpoint, walk round to see their handiwork when completed. Ensure that the decorations do not obscure your promotional signage or product displays. Also, I have found over-enthusiastic staff plaster the back bar with displays which causes problems when serving on busy nights so check practical issues.
They are also keen to use extension leads for lights which are okay by themselves but check that the leads are not wound up so they can overheat. I always use external lighting kits even indoors as my gut feeling, rather than scientific fact, is that they are safer in an environment which can get very dusty and, maybe, wet sometimes. Make sure that trailing leads are secure and taped down if necessary to avoid trip hazards. Make sure that all lighting decorations and disconnected from the mains at closing time.
Come January, make sure that staff take down decorations in a safe manner and store them in their boxes in a dry store. A lot of money is wasted by businesses every year when careful storage will render the decorations good for many years service!
In the meantime, have a busy and profitable Christmas and New Year. For my part, I have planned a tremendously busy period of Christmas and New Year parties with a vibrant programme of live music in my venue so am taking a couple of weeks off before kick starting my intense promotional programme!
This article was first published in John's Telegraph blog - September 2007
